1. INTRODUCTION
- These Meals On Board Terms & Conditions ("Meals Terms") govern the purchase and use of pre-purchased meal products made available through the Company's sales channels.
- These Terms supplement the Company's Conditions of Carriage and the Ancillary Services Terms & Conditions.
- By purchasing a meal product, the passenger accepts these Terms.
2. SERVICE PROVIDER
- Meals On Board products are supplied and delivered by the catering concessionaire operating onboard the relevant vessel ("Catering Provider").
- The Company acts solely as: (a) booking platform; (b) distribution channel; (c) payment collection intermediary.
- The Company is not the manufacturer, preparer or supplier of the food products offered onboard.
3. PRODUCT DESCRIPTION
- Meal products may include: (a) beverages; (b) snacks; (c) sandwiches; (d) meal combinations; (e) promotional meal packages; (f) other catering products made available from time to time.
- Product images, descriptions and presentations are indicative only.
4. PRODUCT AVAILABILITY
- Availability of meal products may vary depending on: (a) vessel; (b) route; (c) operational requirements; (d) stock availability; (e) supply chain constraints.
- The Catering Provider reserves the right to replace unavailable products with equivalent products of equal or greater value.
- Where no suitable replacement is available, the passenger shall be entitled to a refund.
5. COLLECTION OF PREPAID MEALS
- Prepaid meal products must be collected in accordance with the instructions provided during booking.
- The passenger may be required to present: (a) booking confirmation; (b) boarding pass; (c) meal voucher; (d) identification.
- Failure to collect a prepaid meal does not automatically create a right to refund unless otherwise expressly provided.
6. ALLERGEN INFORMATION
- Information relating to allergens is available onboard and/or through the Catering Provider.
- Passengers are responsible for reviewing allergen information prior to consumption.
- Passengers with food allergies, intolerances or special dietary requirements are encouraged to seek further information from onboard personnel before consumption.
7. FOOD SAFETY RESPONSIBILITY
- The Catering Provider remains solely responsible for: (a) food preparation; (b) food storage; (c) food handling; (d) food hygiene; (e) allergen management; (f) compliance with applicable food legislation.
- The Company does not assume responsibility for the preparation or handling of food products.
8. REFUND POLICY
- Refunds may be granted by the Catering Provider where: (a) the purchased meal cannot be supplied; (b) no equivalent replacement is available; (c) the voyage is cancelled and the meal is not consumed; (d) the Catering Provider is unable to fulfil the order.
- Refunds shall not normally be granted where: (a) the passenger elects not to collect the meal; (b) the passenger changes personal preferences after purchase; (c) the meal has already been collected or consumed.
- Refund requests must be submitted within thirty (30) days of travel.
9. LIABILITY
- The Catering Provider shall remain solely responsible for: (a) the quality of the Products; (b) food safety and hygiene; (c) compliance with allergen-related requirements; (d) the suitability of the Products for consumption; (e) compliance with all applicable food safety, consumer protection and regulatory requirements.
- The Company acts solely as a booking platform, distribution channel and payment collection intermediary and shall not be deemed to be, nor act as, the manufacturer, preparer, supplier or provider of the Meals On Board Products.
- The Company shall not be liable for: (a) product defects or deficiencies; (b) food contamination, food poisoning or food safety incidents; (c) allergen-related incidents or dietary intolerance issues; (d) any act, omission, negligence or breach of obligation by the Catering Provider; (e) any loss, damage, cost or expense arising out of or in connection with the preparation, supply, handling, storage, labelling, presentation or consumption of the Products supplied by the Catering Provider.
- Any claim relating to the quality, safety, suitability, composition, ingredients, allergen information, labelling, preparation, handling, storage or supply of Meals On Board Products shall, to the extent permitted by applicable law, be directed against the Catering Provider responsible for supplying such Products.
- The Company does not warrant or guarantee the continuous availability of any specific Product, menu item or meal package. Product availability is subject to operational requirements, stock availability, supply chain constraints and other factors affecting onboard catering operations.
- The Company shall remain responsible for the proper processing, transmission and administration of meal orders and purchases made through its sales channels, in accordance with applicable law.
- Nothing in these Terms shall exclude, restrict or limit any liability which cannot lawfully be excluded, restricted or limited under applicable law.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the aggregate liability of the Company arising from a Meals On Board purchase shall not exceed the amount paid for the relevant product. Nothing in this clause shall affect any rights which cannot lawfully be restricted under mandatory consumer protection legislation.
11. DATA PROTECTION
- The Company respects your personal data and is dedicated to its responsible handling. Please refer to the Privacy Notice which explains how we will use the information which you have provided to us.
As catering services on board are provided by third-party contractors, we clarify that each catering provider acts as an independent data controller with respect to the processing of personal data carried out in the context of the provision of their respective on-board services.
12. COMPLAINTS
- Complaints relating to Meals On Board may be submitted through the Company's customer service channels in order to be forwarded to the Catering Provider.
- Complaints relating to food quality, allergens or food safety may be referred to the Catering Provider for investigation and resolution.
13. GOVERNING LAW
These Terms shall be governed by Greek law. Any disputes shall be subject to the jurisdiction provisions contained in the Company's Conditions of Carriage.