What is the process for issuing a certificate?
You can submit your experience through Help Center.
According to current legislation, certificates are issued for itineraries that have been completed since 2018.
What types of certificate can I issue?
- Travel Details Certificate
- MAN Non-Usage Certificate
- Itinerary Modification Certificate
- Capacity Certificate.
- Fare Certificate. Issued by the local Central Port Agency of departure.
- Sailing Ban / Strike Certificate. Issued by the local Port Authorities of departure.
What details do I need to provide when requesting a certificate?
When submitting your request to Help Center, you will be asked to send:
- Passenger full name
- Ticket or booking reference number
- Travel date and itinerary
- Proof of signature certified by a competent authority.
How long does it take to issue the certificate?
The certificate is usually issued within 5 business days following the successful submission of the request.
By what method will the certificate be delivered to me?
The certificate will be sent electronically to your email address in digital format (PDF), which you may save or print.
Does the certification file have official validity?
Certificates are issued by the company and are intended for all legitimate and lawful uses.