FREQUENTLY ASKED QUESTIONS

How can I calculate the total cost of my tickets?

The easiest way to calculate the total cost of your tickets is through the ANEK LINES online booking system where you can select all information concerning your reservation (itinerary, number of passengers, vehicles, discounts etc) and receive relevant information on the total cost. Alternatively, you can call ANEK LINES Central Reservations Department at 0030 210 41 97 400 or get in touch with your travel agent.

What sort of discounts am I entitled to?

You can receive detailed information on the discounts and offers available for the international routes, routes to Crete and to the Aegean Islands at the Offers page.

Adriatic line offers, Creta offers, Aegean line offers

Special discounts and offers are not cumulative. Only the highest discount-offer is granted. A passenger who is entitled to a discount must state so before ticket issuing by presenting all required supporting documents and also during embarkation. No refund is granted after the end of the journey. 

Where can I buy my tickets?

1. Through our website: www.anek.gr
2. By downloading the upgraded ANEK LINES Mobile App from Google Play and App Store.
3. By calling ANEK LINES Central Reservations Department at 0030 210 41 97 400 (select 2) and by using your credit/debit card.
4. At all central agencies and port bureaus of ANEK LINES (link στα σημεία πώλησης).
5. At affiliated travel agencies in Greece and abroad.
6. The above options -excluding affiliated agencies- accept redemption of ANEK Smart points for the purchase of tickets.

Can I book my tickets by phone?

Yes, by calling ANEK LINES Central Reservations Department at 0030 210 41 97 400  (select 2)

Where can I collect my tickets?

If you have purchased your tickets through our website or through our Reservations Department you can collect your tickets:

1. At our ticket offices at the port of departure.
2. At all central agencies and port bureaus of ANEK LINES.
3. On domestic routes, you must collect your tickets 1 hour before prior to departure, if travelling with a vehicle, and at least 30 minutes prior to departure if travelling without a vehicle. On international routes, you must collect your tickets 2 hours prior to departure

Can I change/ cancel my tickets?

For any changes you should promptly contact our central agencies, your travel agent or ANEK LINES Central Reservations Department at 0030 210 41 97 400 (select 2) . 

Terms and conditions apply. Please check here for more information:

Once aboard, and subject to availability, you may upgrade your ticket by contacting the reception desk.

How long before departure should I be at the port?

Domestic routes:
(Piraeus – Crete, Piraeus – Cyclades – Crete – Dodecanese, Cythera – Antikythera) :
At least 30 minutes before departure (travelling without a vehicle)
At least 1 hour before departure (travelling with a vehicle)

International routes:
At least 2 hours before departure

Where do ferries depart from?

If you are travelling from the port of Piraeus to Crete, the Cyclades, the Dodecanese or Kythera, follow the signs and find your departure gate. The gates serving ANEK LINES ferries are the following:   

Crete Ε3
Cyclades & Dodecanese Ε4
Kythera, Antikythera, Kissamos  E4

For detailed information concerning your access to each port please click here % link %

If you are travelling from/to Italy you can find detailed information at the corresponding webpages for the following destinations:

Venice Ancona Bari Igoumenitsa Patras Corfu

I lost my tickets! What should I do?

Domestic routes

In case of ticket loss you should purchase a new one in order to travel and before departure you should declare the loss in writing to our Central or Port agency. If within one (1) month from the date of departure ANEK LINES records indicate that the ticket has not been used or replaced then we will give you another ticket of equal value to the one you lost. 

International routes

In case of ticket loss you should inform the agency that has issued the ticket or ANEK LINES. Then you shall receive a ticket at the port following an identity check. Please note that you must have a valid Identity Card or Passport with you to prove that you are the true holder of the ticket. 

What services are available for people with disabilities?

People with disabilities enjoy a comfortable trip on board our ships. Our specially designed cabins provide easy access and spacious areas as well as specially designed lavatories. Our ships are equipped with mechanical escalators and elevators for your comfort. Due to the limited number of cabins it is necessary to make a reservation at ANEK LINES Port Agency or at ANEK LINES Central Reservations Department (Tel.: 0030 210 41 97 400). Once aboard please feel free to contact the reception desk for further request.

Are pets allowed on board?

Our ships are equipped with special cabins (available on all Crete and Adriatic Sea routes) and special areas for pets on decks (pet cages).  Due to the limited number of cabins, reservation is necessary. For hygiene reasons pets are forbidden in all other cabins, bars, restaurants and all indoor areas of the ship. All pets must be accompanied at all times and wearing a leash and muzzle.   

All passengers travelling with pets should declare so upon ticket booking in order to receive information on terms of transport. Passengers must always carry their pet’s updated medical record book. Also, they are responsible for the pet’s care, safety and hygiene and they must comply with all rules and regulations in force and take due care to avoid physical or material damage to individuals. All ships have a special area for daily pet hygiene. . Unaccompanied pets are not allowed on board our ships.

Can unaccompanied children travel with ANEK?

Our Company does not accept bookings for children younger than 15 years old if not accompanied by an adult. All underage passengers over the age of 15 may travel unaccompanied provided that they submit to the company a declaration signed by both their parents or their guardians stating that the parents/guardians assume full responsibility for anything that may happen to the children during the voyage or for any damage inflicted by him/her to third parties. The aforementioned declaration should be accompanied by a validation of the parents/guardians’ signature.

The original declaration is issued in 2 copies per route -the first will be presented to the issuing central agency and the second will be kept by the underage passenger throughout the journey. Declaration forms are available at our Central Agencies.   

In addition, the underage passenger should carry all required travel documents required by the relevant port of destination. The Company does not assume any responsibility whatsoever in case the competent port authorities find those documents to be insufficient.

Can I send an unaccompanied parcel? What is the cost?

For detailed information on the cost please contact the Central/Port agency located at the port of destination.

Where can I get information on changes in itineraries due to strikes, bad weather conditions etc?

Information on itinerary changes/ cancellations are available online  through the emergency announcements page at.

You may also contact ANEK LINES Central Reservations Department at 0030 210 41 97 400 or the Port Authorities.

What is the ANEK Smart Bonus Card?

ANEK LINES rewards your loyalty through its innovative ANEK Smart Βοnus Plan. Holders of ANEK Smart Bonus Card may collect points, get discounts and free tickets and enjoy exclusive privileges on board.

Learn more about  ANEK Smart Bonus Plan  and register free-of-charge at www.aneksmart.gr

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